Thanks to you and your team for coordinating this interpretation work with both the French and ASL interpreters. We appreciate how prepared and adaptive they are in the session. I think it went really well and it's very helpful having your best project managers on hand to ensure the interpreters were on time and ready.
EnCompass is a trailblazing, women-owned business offering innovative, customized solutions in leadership, capacity building, technical assistance, and monitoring and evaluation. With a presence in over 70 countries, EnCompass has a global team of over 1,300 professionals. They collaborate with government agencies, nonprofits, and corporations worldwide, providing expertise in education, gender and inclusive development, global health, human rights, and food security.
The client needed a highly proficient interpretation vendor capable of delivering top-tier language services, including ASL interpretation, for their Nondiscrimination & Inclusive Development Overview training.
The client’s seminar focused on an Overview of Nondiscrimination & Inclusive Development training, necessitating simultaneous ASL interpretation. This required real-time interpretation without interrupting the speaker's delivery. It was essential to enlist the finest ASL interpreters, who not only demonstrated exceptional proficiency in American Sign Language but also had in-depth knowledge of the subjects of Nondiscrimination & Inclusive Development.
The client had a limited budget and required global participation for this seminar. As a result, the seminar was conducted on the Zoom app to accommodate participants from various locations. This necessitated meticulous planning to ensure there were no technical issues or disturbances from the interpreter's end, allowing the meeting to be conducted seamlessly.
One of the key challenges for the project management team was being prepared for any potential issues given the event's subject. This required implementing robust contingency plans, such as having backup interpreters on standby, ready to step in if needed. Establishing effective real-time communication channels (e.g., instant messaging apps, dedicated support lines) between project managers, interpreters, and speakers was crucial for instantly relaying changes. Additionally, ensuring thorough pre-event briefings and regular updates kept everyone aligned with the event's agenda and potential issues. Continuous monitoring during the event was essential for immediate troubleshooting, ensuring a seamless experience for all participants.
One of the most critical achievements was securing ASL experts with specialized knowledge in Nondiscrimination & Inclusive Development, a challenging subject matter given the client's requirements. Our global talent management team embarked on an extensive recruitment process, interviewing candidates from various parts of the world and administering a customized SME-level recruitment test specifically designed for this project. This rigorous selection process ensured that the hired interpreters could accurately and effectively convey complex concepts and terminologies, fostering full inclusivity and engagement. Additionally, the interpreters' expertise allowed them to adapt swiftly to the seminar's dynamic discussions, maintaining the integrity and flow of the presentation.
MTo ensure a seamless seminar experience, we implemented several key measures. Extensive pre-seminar testing was conducted to guarantee stable internet connections and the proper functionality of all audio and video equipment for the interpreters. We also provided dedicated technical support to the interpreters throughout the seminar, maintaining clear communication channels with seminar organizers to address any real-time concerns swiftly. Optimization of online settings was done to ensure clear audio and video transmission. Participants received guidelines on how to interact effectively and view the ASL interpreter. The interpreters underwent thorough briefings and training on the platform’s features, with several rehearsals conducted to fine-tune the approach based on feedback. These strategies ensured that the seminar proceeded without technical glitches, allowing for effective real-time ASL interpretation and delivering a smooth, inclusive experience for all participants, thereby maximizing the seminar's impact and reach.
Ulatus demonstrated strong leadership in project management by implementing a comprehensive oversight strategy. A dedicated project manager supervised the entire initiative, ensuring all technological and resource requirements were in place before the project's commencement. This manager coordinated various teams, provided thorough workflow training, and established a robust communication framework for regular updates and feedback. Additionally, an operations leadership team focused on managing the client's interpretation needs, handling contingencies, developing detailed internal documentation, and ensuring that the essential performance metrics agreed upon by Ulatus and the client were consistently met. These combined efforts contributed to a seamless and efficient project delivery, underscoring Ulatus's commitment to excellence in project management and client satisfaction.
