Terms Of Service

1. Replacement of the Original Document and Cancelation of Orders

Ulatus has a simple policy regarding the replacement of the original file or cancellation of the order. This provision minimizes the risk of incorrectly interpreting or correcting a manuscript. The terms and conditions for the exchange and cancelation of manuscripts are as follows:

1.1 Replacement of the Original Document

• We do not replace revised files once the translation has begun.
• The file can only be replaced if a completely wrong file is being sent.
  The replacement of the file after the start of translation is considered as a cancellation of the order. Please refer to cancellation clause.

2. Cancelation Policy

Translation services

We will levy a cancelation fee based on the progress of your order as per the table below:

State of progress	Cancelation fee %.
Before work begins	0%
25% of the time elapsed from the start of work to the delivery date	25%
50% of the time elapsed from the start of work to the delivery date	50%
75% of the time elapsed from the start of work to the delivery date	75%
A series of service work is completed and ready for delivery.	100%

Rules on rescheduling or canceling interpreting services

Any change of the requested interpretation date and time due to the customer's personal reasons will be considered as a cancelation of the interpretation, and the following cancelation fees will be charged.

State of progress	Cancelation fee %.
Cancelation up to 21 days from the date of interpretation	0%
Cancelation within 15 to 20 days from the date of interpretation	20%
Cancelation within 7 to 14 days from the date of interpretation	30%
Cancelation up to 6-3 days from the date of interpretation	50%
Cancelation up to the day before, the day before, or the day of the interpretation	100%

3. Provisions for style & layout instructions (guidelines)

The customer is responsible for the accessibility of the guidelines for layout & style adjustments. In the unlikely event that a guideline submitted by a customer is not accessible, we will not inform the customer. If the URL requires a login, please provide us with the information necessary to log in.

4. Delivery Regulations

We strive to deliver the manuscript to you sooner than the agreed delivery time. If you have not received the translation, check your spam and junk folders or contact our customer support team immediately.

5. Regulations on the arrangements of translators

A contract is considered to be concluded when we receive a written, e-mailed, or oral request, and only after the contract is concluded will we begin arranging for the work to be performed by the translator and other workers. We will arrange for a specialist in the field most suited to your translation request to work on your manuscript.

If we are unable to provide a translator of your choice, we will assign another translator suitable for your request to ensure the quality of the delivered document.

6. About Interpreters

6.1 Extended interpretation

We do not accept extensions to the agreed interpretation time, so estimate your buffer time accordingly. If an extension is unavoidable, it can only be made possible depending on the interpreter’s schedule. For all extensions, the service will be extended in one-hour increments, and a surcharge will be applied separately.

6.2 Prior arrangement

If a prior meeting is required for interpretation, transportation and time will be charged separately.

6.3 Personal Information of Interpreters

We prohibit asking for personal information or suspicious behavior (asking for contact information, exchanging business cards, etc.) with the interpreter. Interpreters also understand that they are prohibited from sharing personal information to clients. If you contact the interpreter directly and request an interpreter, etc., we will charge you a penalty fee and/or pursue legal action for breach of conduct.

7. About Site/App Creation

7.1 Copyrights for Site/App Creation

At the time of the request for site or app production, the copyright of the design of the site production belongs to our company until the invoice amount is paid and the delivery of the site is officially completed. Unauthorized use, alterations or reproduction of the design before the formal delivery is prohibited. If you misuse the design, we will charge you for the damages. Once the delivery is officially made and payment received, the copyright is transferred to the customer.

7.2 Guarantee of site operation

Although we guarantee that the site produced at the time of site creation will work as expected, we make no commitments as to the layout or operation of the site if the customer directly makes any changes or modifications to the delivered site data. Any changes or modifications after delivery will be made at your own risk.

7.3 Delivered data

We do not deliver Raw image files (Photoshop format files, Illustrator format files, etc.) created by our company at the time of site production. The data to be delivered will be the data (HTML files, accompanying JPG images, Flash, etc.) necessary for the site to be published.

7.4 Add or change content

If you require to add or change content, we will prepare a new quote.

7.5 Cancelation of site creation

In case of cancelation due to your own reasons, the customer will be charged an amount according to the progress of the project.

8. About Fees

8.1 Rules for Quotations

Once the customer approves the estimate, a formal contract is signed. From that point forward, the customer is obligated to pay the fee, regardless of whether the customer is dissatisfied with the fee.

If it is difficult to fulfill all the requirements indicated on the estimate form, we will extend the desired delivery time and prepare an estimate that meets your requirements as much as possible. When reviewing your estimate, please check all items carefully.

8.2 Consent to Change in Work Content

We are not always able to respond to requests submitted by our clients via the form. For example, we may be unable to coordinate with a translator, and may have to provide a later deadline than requested, and we will discuss any such changes to the work with the client via e-mail or phone. If you do not agree to the change, please notify us immediately. Delayed communication from the customer may make it difficult to correct the work. In addition, the customer is obligated to pay the fee even if the customer disapproves of changes to the work after it has been delivered.

9. Payment Policy

1. In principle, we ask our clients to pay the fee in advance for using our services, but in some cases as a gesture of goodwill, we may agree to start the project before the advance payment is made.

In such cases, we will either not deliver the manuscript until we confirm receipt of the fee, or we will deliver a portion of the manuscript and the complete manuscript will be delivered after we confirm receipt of the fee.

If you have a reason for not cooperating with prepayment, please contact us. We will review the reasons and discuss them with you individually.

2. For any refund that is agreed between Ulatus and customer, this will be processed by our payments department.

-The refund will only be done to the bank/gateway through which the payment is received.

-The refund cannot be done to any 3^rd party.

-The refund can take around 7-10 business days.

-Charges, if any, for the refund to be borne by the customer.

3. If you are dissatisfied with the quality of the product delivered, you need to approach the Customer Service team within 6 months of the delivery date. Our quality inspection team will inspect the manuscript and if any defects are found, we will propose a discounted price.

10. Payment Partners

Ulatus uses PayPal as its payment processing partner for transactions on this website. By utilizing our services, you agree to comply with the terms and conditions set forth by PayPal, which govern payment processing, refunds, and dispute resolution. You explicitly authorize Ulatus to share the necessary payment details with PayPal to complete transactions.

Please be aware that PayPal has its own terms of service and privacy policies. We encourage you to review these documents separately to understand their specific terms and practices. Ulatus is not responsible for the actions or policies of these payment partners, but we make every effort to collaborate with trusted partners to provide secure and efficient payment processing.

By using our website and payment services, you acknowledge and accept the terms and conditions related to our payment partners.

11. Trial Policy

Ulatus provides free trials to eligible customers who wish to test the quality of our work before placing a final order. The customer is obliged to provide a genuine feedback about the trial within 2 months of its delivery.

In case there is no response on the free trial, Ulatus reserves the right to charge the customer the standard translation fee according to the service offered in the trial.

12. Force Majeure

In the event of unforeseen circumstances beyond our control, Ulatus shall not be held liable for any delays or inability to perform our services. Such circumstances may include, but are not limited to, natural disasters, pandemics, wars, or government actions.

13. Machine Translation

• Documents and text submitted by the user for our AI translation, may be used to train the engine. If a user does not want their text or documents used for AI training, they can specify it while placing their order.

Documents and texts submitted for AI translation may be translated through a third-party API for some language pairs, unless the client explicitly communicates that they do not wish to use a third-party API

14. Rules for Contacting Customers

By providing us with your e-mail address or telephone number, you consent to us contacting you as follows.

(a) inform you of information that we believe may be of interest to you
(b) Notices regarding our business, services, campaigns, etc.
(c) Responding to customer inquiries, questions, or concerns
(d) Questionnaires regarding our services

If your email address does not work, and we receive an error email, we will not be responsible for any delays in delivery. If such a situation arises and the translation is not received by the due date, you must contact us to receive the translation.

15. Legal Specifications

15.1 Duty of confidentiality

We consider all information about our customers to be confidential. The following steps are taken to ensure that only authorized persons have access to the information

• Firewalls and antivirus programs are in place to prevent third parties from accessing information via the Internet.
• Only those who communicate with the customer and those who actually perform the work have access to the customer information.
• All of our employees and all of our partners have signed a confidentiality agreement. We will never provide information to outside parties unless we have your permission to do so.
• We will not disclose confidential information except as required by law or authorities. We will contact you and request your prior permission before disclosing any information, even if required by law or by authorities.
• We will comply with the above confidentiality policy for all requests. If you wish to sign a confidentiality agreement, we will sign and submit the necessary documents.

16. Limitation of Liability

In the event of termination of the Agreement by you, Ulatus shall not be liable for any damages, including any direct, incidental, or consequential damages, arising out of such terminations.

The term "Ulatus" shall include all of our divisions, subsidiaries, auditors, agents, third parties and information sources.

Although we take every precaution to ensure the safe transmission of files, we assume no responsibility for any unforeseen circumstances that may prevent safe transmission, such as hardware or software malfunction, computer viruses, natural disasters, or power supply disruptions. The customer is responsible for preparing a replacement file in advance.

You shall inspect the deliverables delivered by the Company without delay after receipt, and shall notify the Company of any defects in the deliverables, such as errors in translation, within six months of receipt of the deliverables.

If you fail to give the notice in the preceding paragraph within 6 months after receipt of the deliverables, or if you use the deliverables for printing, binding, web publishing, etc., the deliverables shall be deemed to have passed your inspection.

Even if, notwithstanding the inspection in the preceding paragraph, a defect is found in the deliverables after the completion of delivery of the deliverables and you suffer damages due to such defect, the amount of compensation for damages to be borne by the us shall not exceed the invoice amount of the relevant order.

17. Governing law

These terms and conditions are governed by and to be construed in accordance with the Indian laws. Any disputes shall be subject to the exclusive jurisdiction of Mumbai courts.

18. Intellectual Property Rights and Ownership

Neither Ulatus nor any of its employees will make any claim to any file sent for translation. We accept that all original files are the product of the intellectual activity of the authors. The translators and proofreaders have signed a confidentiality agreement and pledge not to make any claims on all manuscripts. You are the copyright agent for any third-party works cited in the file. In other words, when you use a third party's copyrighted work in your file, it is up to you to decide whether to obtain permission to use the third party's work, and we assume no responsibility for the third party's copyright. You must also agree that your manuscript does not contain any of the following that infringes copyrights, is unlawful, contains sexually explicit material, threats or abusive behavior, slurs or harassment, or racial or ethnic discrimination. or may damage our image or business reputation and cause us to exercise restrictions on its use.

19. Service Modifications and Improvements

Ulatus reserves the right to modify or improve these terms and conditions of service without prior notice. These modifications and improvements will affect your use of the site from the date of their implementation. Your use of the Website after notification of such modifications and improvements shall be deemed to constitute your approval of such modifications and improvements.

20. Deletion of Records

Ulatus secures the right to retain your manuscripts in accordance with these internal policies and Indian laws. In the unlikely event that you wish to remove your records or usage history from our system, please send us an email with your request.

21. Usage of this Website

This website is controlled and operated by Ulatus and is protected by International copyright law and international treaty provisions. No alteration, copying, reproduction, reprinting, updating, unauthorized posting, broadcasting or distribution of any kind is permitted. Unauthorized posting or diversion of any content from this website, including code and software, is strictly prohibited. Any unauthorized use, whether for personal or non-commercial purposes, will be considered an infringement of copyright.

22. Quality Parameters

Ulatus, the translation division of Crimson Interactive, offers mainly 3 levels of translation plans with different translation accuracy. From the highest level, there is TEP (Translation, Editing & Proofreading), TE (Translation + Editing), and the lowest level, MTPE (Machine translation + Post Editing). Here, we will explain the check items during the work process for each plan and the "quality achievement level."

23. Other

If you fail to comply with any of our Terms and Conditions, Ulatus reserves the right, in its sole and absolute discretion, to terminate the service immediately.

By using our services, you agree to be bound by the terms and conditions of use of our services. If you object or are dissatisfied with these Terms and Conditions, discontinue using this website.

23.1 Error Classification

At Ulatus, we recognize the following points as "translation defects" and check for them during the translation process.

Error Category	Description
Omission	A part in the source language is missing from the target language. However, sometimes overlapping or repeated parts are intentionally omitted to improve the flow of the text, and this is not considered as a missing part in the translation.
Mistranslation	When the content or information in the source language is not accurately reflected in the target language, it is called a "mistranslation."
Terminology mistakes	A "mistake in terminology" occurs when the terminology used in the same academic or industrial field as the manuscript is not taken into consideration.
Unclear writing style	Sentences whose intention is unclear or that are difficult to understand are called "unclear writing style."

MTPE (Machine Translation + Post-Editing) level
Service Name:	MTPE (Machine translation + Post Editing)
Translation Process:	After machine translation, the paper is proofread by the subject-matter expert with knowledge of the content.
Recommended Uses:	Internal documents, reference materials, Public documents that are widely seen (websites, press releases, etc.)

Missing translation

Check that there are no missing paragraphs.

Mistranslation

Ensure that the important meaning and content of the source language is transferred intact into the target language.

Terminology

We guarantee that our translators are experts in the same field as your manuscript.

We guarantee to use the translation list (only if you submit it).

Writing style

We ensure that the translation is easy enough to read and understand the content.

TE (Translation + Editing) service quality parameter criteria
Service Name:	Balanced Translation Plan
Translation Process:	The paper is translated and then checked by two subject-matter expert with the knowledge of the content.
Recommended Uses:	For those who are not satisfied with a rough draft and who value accurate translation. Business communication (reports, presentations, etc.).

Missing translation

Make sure there are no missing paragraphs.

Check that there are no missing sentences.

Check that there are no missing phrases.

Mistranslation

It ensures that the meaning and content of the source language phrases, sentences and paragraphs are transferred intact into the target language.

Make sure that the meaning of the author's text has not been significantly changed in a way that could cause misunderstanding.

Terminology

Make sure you use the correct terminology that is appropriate for your manuscript's subject-matter.

We guarantee to use the translation list (only if you submit it).　

If your manuscript is scientific, make sure it uses appropriate scientific terminology.

We guarantee that we will pass on any confusion regarding terminology to our customers.

Writing style

Make sure the text is easy to read and of a usable level.

TEP (Translation + Editing + Proofreading) service quality parameter criteria
Service Name:	Quality Translation Plan
Translation Process:	Work by a total of 3-4 people: a translator, a checker, and an editor
Recommended Uses:	When fluent, easy-to-read language is required for public documents (websites, press releases) that are seen by a large number of people, magazine articles that are published in the media, books, etc.

Missing translation

Make sure there are no missing paragraphs.

Check that there are no missing sentences.

Check that there are no missing phrases.

Mistranslation

It ensures that the meaning and content of the source language phrases, sentences and paragraphs are transferred intact into the target language.

Make sure that the meaning of the author's text has not been significantly changed in a way that could cause misunderstanding.

Terminology

Make sure you use the correct terminology.

We guarantee to use the terminology list (only if you submit it).　

If your manuscript is scientific, make sure it uses appropriate scientific terminology.

We guarantee that consult the client for any confusion regarding terminology to our customers.　

Writing style

We ensure that the translation is natural and easy to read, removing any inherent awkwardness, as much as is possible.

Style

Make sure you use correct punctuation (periods, commas, etc.).

Make sure there are no spelling or typos.

Ensure that the same terms and expressions are used consistently within the same document.

24. Disclaimer

The quality achievement levels for each plan are defined based on industry standards commonly used in the translation industry.

When dealing with urgent deadlines where sufficient working days are not available, we may not be able to achieve the above standards.

25. User Content

By uploading or sending any User Content, you give Crimson Interactive and its brands (and those it works with) a nonexclusive, worldwide, royalty-free and fully-paid, transferable, and sublicensable, perpetual, and irrevocable license to copy, store, and use your User Content in connection with the provision of the services/software and to improve the algorithms underlying the services/software. This data used is not personally identifiable and is only used to improve the services/software and not used for any other purpose.