Limitation Of Liability
Under no circumstances shall Crimson Interactive Pvt. Ltd. (hereinafter CIPL), trading as www.ulatus.com, be liable for any losses or damages whatsoever, whether in contract or otherwise, from the use of or reliance on, the materials on the website. CIPL shall not be liable for any loss howsoever arising or any indirect, special, incidental, or consequential damages, even if advised of the possibility of such damages.
CIPL includes all its divisions, subsidiaries, successors, parent companies and their employees, partners, principals, agents, and representatives as well as any third-party providers or sources of material. While CIPL takes all necessary precautions to safeguard all submitted documents, it shall not be held liable for the loss of documents due to power failure, hardware/software failure, computer viruses, natural disasters, or any other unforeseen matters and factors beyond our control. You will be responsible for creating back-up and archival copies of your documents. In no event will CIPL be responsible to you or any other person for any loss, corruption, or alteration of documents.
CIPL is only responsible for editing and/or translation of manuscripts as per our service definitions. All views and thoughts expressed in the manuscripts are solely of the writer and members using the service.
Governing Law
These terms and conditions are governed by and to be construed in accordance with the Indian law. Any disputes shall be subject to the exclusive jurisdiction of Mumbai courts.
Replacement and Cancellation Policies
We follow simple policies regarding the replacement and cancellation of file. This policy will help minimize the risk of translating the wrong file. The replacement and cancellation policies are explained below:
All electronically issued services offer quality assurance. If you are not 100% satisfied with the quality, simply write to us within 7 days asking for rework of the service rendered to you. If the quality delivered fell short of the service promise, we will rework the assignment for free. Clients acknowledge and agree to our refunds policy, which clearly states that all services offered are performed to the best of our abilities, begin immediately upon order confirmation, and will be rendered on the client’s behalf in good faith.
Clients agree to resolve any questions, concerns, or disputes regarding the quality of delivered services by submitting a written request, either by email or the Ulatus Online system website. This request must specifically outline all questions and concerns about possible editorial errors or omissions so that our experts may clearly address, respond to, and/or correct any areas of concern on the client’s behalf as quickly and professionally as possible. Rework requests are applicable only to the original text and will be carried out according to the assignment’s original written instructions.
For any reason whatsoever, the maximum liability that will be borne by CIPL that may be caused by any delay, defect or any other reason and the damages that may arise due to these incurred by the customer will be limited to and not exceed the invoiced amount for the assignment/project.
Quotation
It is deemed that once you have accepted our quotation over e-mail, it is a formal order. You are then liable to make payment for the order even if you disagree with the pricing at a later stage.
If there is a mismatch between the deadlines you have given us and the priority selection, we will give preference to the priority and not the deadline when giving you the pricing details.
Instant Quote
Instant Quotes are available for MS Word and PDF files only. For other file formats, our team will get back to you with an accurate quotation.
The quotation provided covers only editable text. If there's additional text to be translated which is not editable, we will send you a revised quotation/consultation via email. The translation will not begin in such cases, until we receive your confirmation on the revised quote from you.
In the absence of specific instructions, translators will adhere to the company's general style Guide and exercise their best judgment.
E-mail Address
By providing your email address and consent to us, you give us permission to send you regular updates about our services and company. If you ask us specifically not to send e-mails to you, we will stop sending you e-mails. For European Economic Area (EEA) members, promotional emails will be sent to you only if you give consent.
If your e-mail address is not functional and we encounter issues such as e-mail bouncing, we are not liable for delivery of your files. We will try and contact you once through the contact information provided by you over e-mail. You need to contact us to receive your translated files in such situations.
Delivery of Files
We always deliver translated documents within the deadline promised to you. In case you do not receive your document, please contact us immediately. In addition, check your junk e-mail folder.
Your Intellectual Property Rights
CIPL and its employees make no claims on any work submitted to us for translation. Any documents ("Documents") submitted will remain your intellectual property. Translators have signed a confidentiality agreement to waive their claim to any intellectual property submitted through our service. You represent that you have obtained all necessary third party rights, including (without limitation) copyrights, for any Documents or portions thereof that belong to third parties. It is your responsibility to determine if it is necessary for you to obtain, and for obtaining, any licenses required to use third party content that is part of the Documents. You agree not to use the services for or provide documents with any infringing, illegal, sexually explicit, threatening, abusive, harassing, defamatory, or racially, ethnically, or otherwise objectionable material, including (without limitation) any materials that could give rise to any liability to CIPL or that might adversely affect CIPL’s public image, reputation, or goodwill.
Notification Of Changes
CIPL reserves the right to modify or amend these Terms of Service at any time with or without notifying you of such changes. The changes will only affect your use of the services after the effective date of the change unless we clearly express otherwise. Your use of the services after CIPL provides you with notice of such changes shall be deemed your approval of such changes.
Destruction Of Documents
CIPL reserves the right to save documents on its systems according to its policy and Indian government regulations for conducting business. If you want us to delete your files specifically from our systems, you need to send us an e-mail stating your need.
Website
This website is owned and operated by CIPL and is protected by international copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way, any material from this site, including code and software. You may not download material from this site for your personal, non-commercial use.
Others
CIPL may, in its sole and absolute discretion, immediately terminate service, should the client's conduct fail to conform to the terms and conditions of our service.
By using our service, the client agrees to be bound by all of the terms and conditions of CIPL’s service. Should the client object to any such terms and conditions or any subsequent modifications thereto or become dissatisfied with the site in any way, the client's sole recourse is to discontinue his/her use of the site.
Advance Payment
We generally do not ask for advance payments. However, on certain occasions, depending on the assignment, we may request a nominal percentage or the entire fee of the assignment as advance payment. In case advance payment is not made before the delivery of the file for such assignments, we may not deliver or deliver only a part of the document.
Please Contact us for any reasons you might have for not being able to make the advance payment. We consider genuine reasons and can try making alternative arrangements.
Minimum Fee
Please note that a minimum fee of $50 will be charged to all clients for any services rendered. By engaging with our services, you agree to this minimum fee policy.
Phishing Policy
'Phishing’ is the illegal collection of personal information over the internet by criminal organisations/individuals who pretend to be official companies.
Any communication that is sent from the Ulatus is only sent from our registered domain name @ulatus.com. No communication will be sent to any client(s) from, or on behalf, of an individual entity. Any and all commercial activities undertaken by the Ulatus will be effected through a commercial legal entity and not in an individual’s capacity, or through an individual’s bank account. Under no circumstances should any business be conducted or any money be transferred to any individual or entity, without having first conducted due diligence.
Ulatus does not tolerate criminal activity in any form and shall not be considered liable for any loss or inconvenience resulting from communication with unauthorized persons or activities.