Step 1: The Ulatus team will send you an excel sheet with client questions in Japanese or English, the Translator’s response to the questions, the main file, and reference files (if needed). Note that the Translator would have translated the client questions and provided his/her response and, if need be, a revised file. 

Step 2: Check the Translator’s translation of questions and responses to the client questions.

Step 3: In the excel sheet, type out your response to the questions in the column labelled TC Comments and if need be, make appropriate revisions in our final delivered/clients revised file shared with you in the questions assignment. Since the questions are also shared with Translators, you may find translator's responses as well.

Step 4: Check the Translator’s revisions in the main file, if applicable.

IMPORTANT NOTE: The client’s queries us for the final translation that was delivered to them; our internal processes are not relevant to clients. Therefore, when you address the client’s questions, please base your responses on the translation that was delivered to them, and do not point at the translator's, editor’s, or coordinator’s work in the response for the client. You can share your comments in the email with the Project Management Team.

Responding to client queries is an integral part of our translation service.

Since translating from Japanese to English is challenging given the nature of the languages, our free Question & Answer service acts as a platform for our clients to make their translation precise and fit for use.

A poor experience at the Question & Answer stage can leave a very bad impression on our clients and jeopardize all your efforts. 

Address the client’s questions carefully and provide helpful objective responses. A good post-translation service will ensure that our clients come back, which in turn benefits your work. 

Your Monthly Performance Report presents information related to the use of some of the protocols mentioned in this section. If your grade is high and if a client likes your quality, we give you all the work coming from that client.