Q. If I submit an invoice by 5th February for assignments completed in January, why is the payment credited only by March 10th?

A. This is directly related to the payment cycle of the client. For assignments completed in January, we invoice the client in February and the client is required to pay us by March. Since most of our clients use public money to pay us (university funds, government grants, etc.), they need to submit detailed invoices to the funding source (university, local or national body, grants commission) and hence cannot make prepayment.

Q. What is the logic behind the USD 400 limit for PayPal payments? Is there any specific reason why I can’t get you to send me a higher invoice amount through PayPal?

A. PayPal charges a 4% transaction fee for every transaction. The greater the amount remitted, the bigger the fee gets. Banks, on the other hand, usually charge a standard fee per wire transfer that is independent of the amount of the remittance (usually a fixed fee, but banks rarely use a sliding scale). Therefore, as the amount remitted gets larger, the PayPal fee increases, but the bank fee remains the same. Hence, we prefer bank transfer for large payments.

Q. Can I club my invoice for the current and coming month if my current month payment is small? Who should I contact for queries on payments?

A. Yes, you can request for clubbing your invoice in such situations. We support this decision, especially when your invoice payment is small as the bank charges are fixed and do not depend on the payment amount. Please contact the Accounts team by emailing at accounts@ulatus.com.

For information related to any recruitment documentation, additional information about services you currently offer or plan to offer, and referrals or recommendations for recruitment, contact the Recruitment team.

The Project Management team is the main operations team that manages all your workflow and any questions regarding the assignment, service, or clients. This team has all the information about translation assignments and managing your translation check work.

The Quality and Feedback team is the support team that manages all Quality Management tasks, i.e., sharing translation check feedback, analyzing complaints and sharing client feedback/concerns, and managing your performance.

The Accounts team manages all your payment-related queries.