Ulatus is dedicated to providing our clients the highest-possible translation quality by continuously improving processes through innovation, technology integration, and cost and time-effective methods, all aimed at ensuring customer satisfaction.

Through our Quality Management System, we carefully monitor our internal processes, efficiently and effectively handle all client concerns regarding the quality of our products and services, and implement continuous improvement plans.

In this section, we discuss the channels and processes for handling client concerns and managing your performance:

i.Client Complaints 

ii.Client Relationship Management (CRM)

iii.Performance Management