Transcribing the Voice of the Customer:

Elevate Customer Support with Integrated Call Center Transcription

Multilingual expertise
Leveraging AI technology for better accuracy

ISO-certified security and confidentiality
Customized speaker tagging & timestamps available

About the Solution

In the dynamic and customer-centric world of call center companies, effective communication and accurate record-keeping are essential for delivering exceptional customer service, ensuring compliance, and optimizing operational efficiency.

Create a reliable and searchable documentation of customer conversations, and provide valuable evidence in case of disputes or compliance audits
Accurately evaluate agent performance, ensure adherence to scripts and protocols, and identify areas for improvement in customer service delivery
Perform sentiment analysis, identify customer trends, and map areas of service improvement
The written format allows for easier data extraction and integration with other analytical tools

Service Levels - Choose as per your Requirements

Checkpoints	Machine Machine-generated transcript English Only	Machine + Human Affordable human-verified transcript English Only	Human 100% human-generated transcript
	Machine Machine-generated transcript English Only	Machine + Human Affordable human-verified transcript English Only	Human 100% human-generated transcript
Checkpoints	Machine Machine-generated transcript English Only		Human 100% human-generated transcript
Budget	Cost effective	Affordable	Premium
Source Audio Quality	Clear Without disturbances	Good/Average Minor disturbances are ok	All types
Team	Machine only	One Quality Reviewer (Subject Expert)	One Transcriber & One Quality Reviewer (Two Subject Experts)
Process	Transcript gets generated using AI	AI transcript is refined & proofread by a Quality Reviewer	Transcriber creates the transcript & a Quality Reviewer then refines it
Quality & Accuracy	Output may differ based on technicality, accent, and source audio quality	Better output with a round of check by a Quality Reviewer (98% accuracy)	Best quality output (99% accuracy)
Speaker Identification	Limited		Customization possible
Time Stamps			Customization possible
Formatting			Customization possible

Machine Machine-generated transcript English Only	Machine + Human Affordable human-verified transcript English Only	Human 100% human-generated transcript
Machine Machine-generated transcript English Only		Human 100% human-generated transcript	Machine Machine-generated transcript English Only	Machine + Human Affordable human-verified transcript English Only	Human 100% human-generated transcript
Budget			Machine Machine-generated transcript English Only		Human 100% human-generated transcript
Cost effective	Affordable	Premium
Source Audio Quality
Clear Without disturbances	Good/Average Minor disturbances are ok	All types
Team
Machine only	One Quality Reviewer (Subject Expert)	One Transcriber & One Quality Reviewer (Two Subject Experts)
Process
Transcript gets generated using AI	AI transcript is refined & proofread by a Quality Reviewer	Transcriber creates the transcript & a Quality Reviewer then refines it
Quality & Accuracy
Output may differ based on technicality, accent, and source audio quality	Better output with a round of check by a Quality Reviewer (98% accuracy)	Best quality output (99% accuracy)
Speaker Identification
Limited		Customization possible
Time Stamps
		Customization possible
Formatting
		Customization possible

Checkpoints	Machine Machine-generated transcript English Only	Machine + Human Affordable human-verified transcript English Only	Human 100% human-generated transcript
	Machine Machine-generated transcript English Only	Machine + Human Affordable human-verified transcript English Only	Human 100% human-generated transcript
Checkpoints	Machine Machine-generated transcript English Only		Human 100% human-generated transcript
Budget	Cost effective	Affordable	Premium
Source Audio Quality	Clear Without disturbances	Good/Average Minor disturbances are ok	All types
Team	Machine only	One Quality Reviewer (Subject Expert)	One Transcriber & One Quality Reviewer (Two Subject Experts)
Process	Transcript gets generated using AI	AI transcript is refined & proofread by a Quality Reviewer	Transcriber creates the transcript & a Quality Reviewer then refines it
Quality & Accuracy	Output may differ based on technicality, accent, and source audio quality	Better output with a round of check by a Quality Reviewer (98% accuracy)	Best quality output (99% accuracy)
Speaker Identification	Limited		Customization possible
Time Stamps			Customization possible
Formatting			Customization possible
Value Added Services		English Only	English Only

CONTACT SALES GET A QUOTE

Why Choose Ulatus

Simplified Pricing

Affordable pricing and transparent, cost-efficient processes. Great value for money.

Best-in-Class Quality

ISO-certified quality management processes with native language experts.

Guaranteed On-Time Delivery

Guaranteed delivery of your files on or before time or you pay 20% less!

Quick-Fire Turnarounds

Rapid turnarounds that prioritize your deadlines. Benefit from flexi-plans for rushed same-day deliveries.

Complimentary Services

Free add-on features that come bundled with all our services. Only with Ulatus!

Data Security

Your files are treated with the highest levels of confidentiality and information security under ISO/IEC 27001:2013.

Common Use Cases For Calls Transcription

Transcribing calls enables call center companies to apply speech analytics tools to identify keywords, trends, and patterns, track metrics like average handling time, first call resolution, and customer satisfaction, and make data-driven operational improvements. Below are some typical scenarios for using the call transcripts:

Accurately identify and analyze words (and phrases) to detect hot conversation topics as well as detect fraud
Customer insights and feedback analysis
Speech analytics and performance metrics
Voice of the customer analysis
Call monitoring and quality assurance
Compliance and regulatory requirements
Training and coaching of call center employees
Dispute resolution and documentation