The European Accessibility Act (EAA) represents a significant legislative step in the European Union’s commitment to promote the inclusion of people with disabilities. The regulation has three main goals in its effort to make products and services more accessible.

  • Uniform Accessibility Standards: The EAA seeks to create a unified set of accessibility standards across the EU, reducing barriers for people with disabilities.
  • Increased Market Access: By ensuring that products and services are accessible, the EAA aims to increase market access for businesses and individuals with disabilities.
  • Improved Quality of Life: The EAA aims to enhance the quality of life for people with disabilities by making it easier for them to participate fully in society.

The legislation was originally adopted by the EU in 2019, and individual countries have been joining the effort since 2022. However, the upcoming June 28, 2025, deadline is critical because it marks the date when all businesses and industries falling under the scope of the EAA must have fully integrated accessibility into their products, services, and digital platforms. Failure to meet these requirements could result in legal action, making it essential for businesses to understand the Act’s implications and take proactive measures.

Understanding the Impact of the EAA on Businesses

The European Accessibility Act is broad in its scope, covering everything from small shops using point-of-sale technology to electronic ticket machines in large airports. It also has global reach, because any e-commerce site or online platform that is accessible by an EU citizen must comply with the legislation. Essentially, any business providing digital services, such as websites, mobile applications, and video content, must ensure these are accessible to individuals with disabilities.

Four key principles shape the EAA’s accessibility requirements:

  • Perceivability: Websites must be designed so that all users can perceive information and interface components. Fulfilling this requirement includes providing text alternatives for non-text content, such as images or multimedia, and ensuring that content is adaptable to different screen sizes and formats.
  • Operability: All functional pieces of a website must be operable by people with disabilities. Designers must ensure that all actions can be performed using a keyboard (not just a mouse) and that users have enough time to read and use the content.
  • Understandability: Information and the operation of the user interface must be understandable to users. This includes ensuring that text is readable and that web pages appear and operate predictably.
  • Robustness: Content must be robust enough to be interpreted by a variety of devices, including assistive technologies. Designers must use clean, standards-compliant code that can be reliably processed by different platforms.

The Act also extends to physical products, ensuring that user interfaces are compatible with assistive technology and designed with accessibility in mind.

The EAA Timeline

The timeline for EAA compliance may vary slightly by country. However, organizations that fall under the legislation should already be in the process of bringing their technological resources into compliance. The general timeline for the EAA has been:

  • March 13, 2019: The European Parliament approved the EAA for adoption by all member countries.
  • June 28, 2022: Every EU member was supposed to publish its laws and regulations regarding the EAA by this date.
  • June 28, 2025: Full compliance with the EAA is required by this date. Citizens can file complaints in national courts for non-compliance after June 28.

The consequences of failing to comply vary by country, but they may include financial penalties and other legal actions. Additionally, failure to comply with inclusion standards can damage the public reputation of a business.

Preparing for Compliance

Preparing for EAA compliance is an intentional process that will take some time. Businesses cannot assume that they understand the needs of people with disabilities without input from this community.

Assessment

To meet the EAA’s requirements, businesses must start by assessing their current accessibility standards. This task involves a comprehensive review of all digital and physical products and services to identify areas where accessibility improvements are needed.

Developing a Compliance Strategy

Developing a compliance strategy is the next crucial step. This strategy should outline the necessary changes, set realistic timelines, and allocate resources to ensure that the business meets the June 28, 2025 deadline. Involving key stakeholders, including IT, legal, and marketing personnel along with clients with disabilities will help develop a coordinated approach to compliance.

Implementation

Implementation of the strategy will include steps such as:

  • Redesigning websites and apps
  • Adding subtitles to video content
  • Modifying product interfaces for accessibility

Monitoring and Improvement

Accessibility is not a one-time fix but an ongoing commitment. Businesses should regularly review their products and services to ensure they continue to meet accessibility standards, even as technology evolves.

Challenges and Opportunities

While the EAA presents several challenges, such as the cost and complexity of updating existing systems, it also offers growth opportunities. Businesses that prioritize accessibility can enhance their brand reputation and expand their audiences. Moreover, accessibility improvements often lead to better overall user experiences, which can drive customer satisfaction and loyalty.

The Role of Translation and Localization Companies in EAA Compliance

A Professional Translation Company like Ulatus will play an important role in helping businesses comply with the EAA. Several of our services related to localization will also help address accessibility concerns.   

Interpretation Services: Our interpreters help make spoken content understandable for people with hearing loss in their native languages in real time.

Audio/Video Localization: Subtitles and dubbing services provide accessible content for people with visual and hearing impairments.

Website Localization: Well-translated websites are especially helpful for non-EU companies with an EU presence, making their content accessible to a larger audience.

If your organization needs a translation and localization partner for your EAA compliance efforts, Ulatus can help. Contact us to learn more about how our work can enhance your business.